Returns
You can return most objects within 14 days of delivery, for any reason. Opened food cannot be returned unless it is faulty. If anything arrives damaged or not as described, we put it right at our cost. The legal detail is in the Terms of sale; this page is the practical version.
At a glance
| Situation | Can it come back? | Who pays postage |
|---|---|---|
| Changed your mind, crafts and goods | Yes, within 14 days of delivery, unused and in their packaging | You |
| Changed your mind, food still sealed | Yes, within 14 days, seal and tin unopened | You |
| Changed your mind, food opened | No, for health and hygiene reasons | |
| Item made to your specification or personalised | No, unless faulty | |
| Arrived damaged, faulty or not as described | Yes, including opened food | We do |
| Wrong item sent | Yes | We do |
How to return something
- Tell us within 14 days of delivery. Email us at the address on the Contact page with the subject Return, your order number and the items.
- We reply with the return address and, for returns from outside the EU, the customs paperwork to attach, so the parcel is not charged import duty on its way back.
- Send the items within 14 days of telling us. Pack them as they arrived. Keep proof of postage. For silver, use a tracked and insured service and include the assay certificate.
- We refund within 14 days of your withdrawal, to the original payment method, including the standard delivery charge you paid. We may wait until the parcel reaches us or you send proof of postage.
If something arrives damaged
Please photograph the parcel and the item before you throw away any packaging, and email the photos with your order number as soon as you can. Clay, marble and glass are packed to travel, but couriers are couriers. We send a replacement or refund in full, at your choice, and you do not need to return a broken item unless we ask.
For any fault that appears later, the two-year legal guarantee applies. See the Terms of sale, section 7.
Region boxes
You can return a whole box or single items from it. A single item is refunded at its line price in the box, as printed on your invoice, not at its separate shop price.
Duties on returns from outside the EU
We refund the price of the goods and the delivery charge you paid. Import duties we paid on your behalf are refunded to you if the customs authority repays them to us. We will tell you in advance if a duty cannot be recovered.
Version 0.1, prepared September 2026, awaiting legal review before launch.